Symmetrical Group

Policies and Procedures

CORE BUSINESS OPERATIONS\CORRECTING AND PREVENTING DEFECTS

SG-PR-22-02 Product Recall/Quarantine

Purpose

Outline the necessary steps required to recall post despatch product.

• Determine quantity manufactured.
• Determine where they were installed/supplied
• Isolate and quarantine all non conforming materials/products.

Background

As a result of the volume of equipment that is on sold it was determined to ensure that in the event one of our suppliers products was determined to be defective a policy should be in place to recall them.

Scope

All Operations staff.

Procedure

Case 1: In Transit, no dealer contact.

• Notify transport company.
• Have product recalled before arrival on site.
• Contact Repsonsible Manager.
• Call site, advise reason for delayed despatch.
• Product to be resupplied ASAP.
• Notify management.

Case #2:  Delivered, requires dealer contact.

• Contact site and advise them of the products to be recalled.
• Management advised.
• Customer is advised of the recall.
• Conforming product to be sent to site ASAP.
• Non conforming product to be returned to supplier.

Case #3:  Product installed, requires end user contact.

• Contact management.
• Follow product complaint procedures.
• Follow warranty procedures.

Forms Relevant to this Procedure

F-Q-08 Corrective Action Request Log

Date published: 25/07/2013

* -25/07/2013 12:27:06 PM